Data Deletion Request
Last updated: August 18, 2026
You can request deletion of the data Nerugaa holds about you, including any data obtained through Instagram, WhatsApp, and the Meta platforms. We offer two ways to do this.
Option 1 — Delete it yourself
- Sign in to your Nerugaa account and go to Settings → Channels.
- Disconnect the Instagram or WhatsApp account you no longer want connected. This removes the connection and its tenant-linked channel data from Nerugaa. You may also revoke the integration in Meta.
- To remove the workspace and all of its channel configurations, use Delete workspace in Settings. To remove your login profile and authentication records as well, send the verified support request described below.
You can also revoke Nerugaa’s access from within Instagram under Settings → Apps and websites.
Option 2 — Email us
Send a deletion request to support@nerugaa.com from the email associated with your account, or include the Instagram Instagram username, WhatsApp business number, or workspace you want removed. Use the subject line “Data Deletion Request”.
What we delete and when
Upon a verified request, we delete or de-identify your personal information and Instagram- or WhatsApp-derived data (including stored conversation history and encrypted access tokens) within 30 days, except where retention is required by law. Tenant-linked WhatsApp webhook audit summaries have a maximum 30-day retention period and are removed earlier when their connection is deleted. We will confirm by email once the deletion is complete.
Questions
If you have any questions about this process, contact support@nerugaa.com.